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Mission Statement

Mission Statement

Southwood Medical practice is a long established GP surgery that is committed to preserve and enhance its good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.

We undertake to:

· Treat you with respect and courtesy at all times

· Provide you with advice and treatment in a timely manner

· Help you make decisions about your health by treating you with respect

· Discuss available treatments and refer you on to other experts where necessary

· Act as your advocate and guide through health care services

· Maintain confidentiality in what we discuss and the records we keep on your behalf

· Keep up to date with developments in health care by continuing to learn

In return we ask you to:

· Keep your appointment and/or let us know as soon as possible if you can't attend

· Only use urgent out-of-hours services for urgent conditions which can't wait until the next day or over the weekend.

· Be nice to our staff! They do their best for you and respond very well to "please" and "thank you"

· Let us know if you have any suggestions or cause for complaint as soon as possible

· Let us know when we have done well



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